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Bit Bank Australia
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Privacy Policy

What information do we collect?

We collect information from you when you place an order or subscribe to our newsletter.

When ordering or registering on our site, as appropriate, you may be asked to enter your: name, e-mail address, mailing address or phone number. You may, however, visit our site anonymously.

What do we use your information for?

Any of the information we collect from you may be used in one of the following ways:

; To process transactions
Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested.
; To send periodic emails
The email address you provide for order processing, may be used to send you information and updates pertaining to your order, in addition to receiving occasional company news, updates, related product or service information, etc.
Note: If at any time you would like to unsubscribe from receiving future emails, If at any time you wish to unsubscribe from receiving future emails there is a simple "Unsubscribe" link at the bottom of each email, which will mean you are quickly and easily removed from our mailing list..

How do we protect your information?

We implement a variety of security measures to maintain the safety of your personal information when you place an order

We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required to?keep the information confidential.

After a transaction, your private information (credit cards, social security numbers, financials, etc.) will not be stored on our servers.

Do we use cookies?

Yes (Cookies are small files that a site or its service provider transfers to your computers hard drive through your Web browser (if you allow) that enables the sites or service providers systems to recognize your browser and capture and remember certain information

We use cookies to help us remember and process the items in your shopping cart.

If you prefer, you can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies via your browser settings. Like most websites, if you turn your cookies off, some of our services may not function properly. However, you can still place orders over the telephone or by contacting customer service.

Do we disclose any information to outside parties?

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

Terms and Conditions

Please also visit our Terms and Conditions section establishing the use, disclaimers, and limitations of liability governing the use of our website at https://www.bitbankaustralia.com.au/faq/

Your Consent

By using our site, you consent to our privacy policy.

Changes to our Privacy Policy

If we decide to change our privacy policy, we will post those changes on this page.

Contacting Us

SMS Marketing

1. Information We Collect

When you opt in to receive SMS marketing from us, we may collect and store:

  • Your mobile phone number

  • Your name (if provided)

  • Purchase and browsing history (when connected with your account)

  • Interaction data with SMS campaigns (e.g., clicks, replies)

We collect this information directly from you when you:

  • Opt-in via our website

  • Complete a purchase

  • Subscribe through a pop-up, checkout page, or form

2. Use of Your Information

We use the information we collect to:

  • Send you relevant marketing messages, offers, and updates

  • Personalise your experience with tailored promotions

  • Track campaign performance and improve our marketing

  • Comply with legal obligations and protect our business

We will never sell, rent, or share your mobile number or personal information with third parties for their own marketing purposes.

3. Consent & Opting Out

By subscribing to our SMS marketing list, you consent to receive promotional and transactional text messages from Bit Bank Australia. Message frequency varies. Standard carrier rates may apply.

You may opt out at any time by:

  • Replying STOP to any SMS

  • Contacting us at: [Insert email address]

  • Updating your preferences via your account (if applicable)

4. Disclosure of Information

We may share your information with trusted service providers, such as Klaviyo and BigCommerce, solely for the purpose of managing and delivering our SMS campaigns. These providers are bound by strict confidentiality and data protection obligations.

We may also disclose your information if required to do so by law, or in the event of suspected fraud or unlawful activity.

5. Data Storage & Security

Your personal information is stored securely via Klaviyo’s and BigCommerce’s platforms, which adhere to international security standards. We take reasonable steps to protect your information from misuse, interference, loss, and unauthorised access, modification or disclosure.

6. Accessing & Updating Your Information

You can request access to, correction of, or deletion of your personal information by contacting us at:

Email: [Insert your contact email]
Mail: [Insert business mailing address]

7. Contact & Complaints

If you have any questions about this Privacy Policy or how your information is handled, please contact us via the details above. If you feel your privacy has been breached, you may also lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

8. Changes to This Policy

We may update this policy from time to time. The most current version will always be available on our website. Your continued use of our SMS services constitutes your acceptance of any changes.

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